Website NMB
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- Job Purpose: To provide leadership in ensuring that Personal Banking portfolio offers tailor-made solutions and products to meet the needs of the broad mass including youths, groups, employees, pensioners, etc. Develop and implement strategies to attract and retain customers across the network.
- Collaborate with cross-functional teams to review and optimize products and services to enhance overall customer experience.
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- Main Responsibilities:
- Strategy Development:
- Develop and implement strategies to attract and retain customers in the mass segments, contributing positively to the operation of banking products and services.
- Develop and manage relationships with key stakeholders involved in the mass segments’ value chain.
- Drive growth of mass deposits through effective implementation of deposit acquisition strategies and targeted marketing initiatives.
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- Operations Management:
- Conduct thorough market research and provide insights for informed decision-making.
- Identify and manage risks related to the liability portfolio, ensuring compliance with industry regulations and internal policies.
- Regularly assess the performance of mass banking, identify areas for improvement, and implement corrective measures.
- Provide leadership and guidance to the mass banking team, fostering a cooperative and high-performance culture.
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- Customer Engagement:
- Continuously work to improve customer satisfaction by addressing pain points and implementing strategies to enhance the overall customer experience.
- Proactively nurture and influence sustainable stakeholder relationships involved in mass banking value chains.
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- Budgeting and Projections:
- Prepare budgets and projections for products, including existing and prospective customers.
- Coordinate budget allocations to different areas of responsibility and ensure targets are achieved as per the approved budget.
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- Knowledge and Skills:
- Strong business acumen and understanding of financial principles.
- Comprehensive knowledge of mass deposits products and services.
- In-depth understanding of mass market dynamics, consumer behavior, and industry trends.
- Ability to develop and execute strategic plans.
- Sound understanding of identifying, assessing, and managing risks associated with liability products.
- Knowledge of banking regulations and compliance norms.
- Familiarity with banking technology and digital trends.
- Strong leadership, team management, and operational skills.
- Excellent communication and negotiation skills.
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- Qualifications and Experience:
- Bachelor’s degree in finance or other business-related studies.
- Minimum of 7 years’ experience in banking, preferably with a focus on retail banking, out of which 3 years should be in a leadership role and in relationship management and/or sales.
- Candidates with a strong network or background in customer acquisition are preferred.
- Experience working with NGOs or financial inclusion systems is advantageous.
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- NMB Bank Plc is an Equal Opportunity Employer committed to diversity. Women and individuals with disabilities are encouraged to apply. The bank does not charge any fees in connection with the application or recruitment process. Only shortlisted candidates will be contacted.
- Application Deadline: April 12, 2024 – April 26, 2024
To apply for this job please visit careers.nmbbank.co.tz.
